This site is a compilation of basic data on products and services available in financial markets. The information is intended for the users of regular banking services as well as insurance customers, savers and investors.

For example, the material on this site describes the properties and risks of the products and services available.  It does not provide any investment advice or recommend any particular service, product or service provider.

As an investor or client, it is worthwhile clarifying, in advance of making any financial commitment, your own responsibilities and obligations, and those of the service provider, as ultimately, you are responsible for your own decisions and choices.

 To Fin-fsa.fi

Quick links 

  • Look out for attempted fraud!
    Fraudulent messages trying to get hold of bank customers’ electronic identifiers have circulated lately. The messages are often masked to look like a legitimate message from the customer service and addressed directly to the customer. Banks, the police, insurance companies or other authorities never ask for electronic customer identifiers over the phone or by email.
  • Housing loans 
    When considering a housing loan, always assess your loan servicing ability carefully.
  • Customer protection 
    Customer protection aims at ensuring that services provided are relevant and in accordance with the law. Customer protection consists of the obligations imposed on the service provider by law, common code of conduct and good market practice, supervision by authorities and customer’s own responsibilities.
  • Warning lists
    Operators in the financial markets must observe the financial regulations. In the interests of customer and investor protection, FIN-FSA provides e.g. warning lists concerning authorisation and the obligation to provide a prospectus, and publishes warnings by foreign supervisory authorities.

In problem situations... 

  • The Finnish Financial Ombudsman Bureau
    • The Insurance, Banking and Securities Complaints Boards
    • guidance from Monday to Thursday from 10 am to 4 pm.
    • tel. +358 9 6850 120
    • fine.fi
  • Consumer Advisor
  • The FIN-FSA consumer helpline
    • For users of banking, investment and insurance services
    • Tuesdays, 9 to 10 am and Thursdays 2 to 3 pm.
    • Phone number 0800-0-5099 (free of charge, within Finland)
    • Advise on customer correspondence
 

See also