Contact information

The Finnish Financial Supervisory Authority's office is situated in Helsinki, at Snellmaninkatu 6. 

Open weekdays 9.00–16.15
(Exceptions: Holy Thursday and New Year's Eve 9.00–13.30)

Postal address: The Finnish Financial Supervisory Authority, P.O. Box 103, FI-00101 Helsinki, Finland
Switchboard: +358 9 183 51
E-mail: firstname.lastname(at)

Consumer helpline for users of banking, investment and insurance services

+358 9 183 5360 (free of charge, within Finland) Tuesdays, 9 to 10 am, and Thursdays, 2 to 3 pm


Media phone service

The media phone service’s number is +358 9 183 5030. Our communications unit media telephone service will be available, weekdays 9:00–16:00 (Exceptions: Holy Thursday and New Year's Eve 9.00–13.30). 

The Communications customer service

The Communications customer service 09 183 5250 (9 am to 4 pm, national hotline number with no additional charge), +358 9 183 5250 (international number)


​FIN-FSA’s Twitter account is We tweet about publications, public appearances and job openings.

Communications Unit's contact information

Ms Terhi Lambert-Karjalainen, Head of Communications
tel. +358 9 183 5303, mobile +358 50 351 9574

Ms Miia Armila-Paalasmaa, Communications Officer
tel. +358 9 183 5331, mobile +358 50 387 3869

Ms Raakel Heikkinen, Communications Officer
tel. +358 9 183 5574, mobile +358 50 408 4343

Ms Hanna Niemi, Communications Officer
tel. +358 9 183 5206, mobile +358 50 344 6462

Ms Minna Söderholm, Communications Officer
tel. +358 9 183 5334, mobile +358 40 591 5452

Innovation Help Desk

Our Innovation Help Desk can advise on permits, registration and other authorisation issues. The FIN-FSA Innovation Help Desk welcomes as customers both start-up companies in the sector and already established enterprises that are planning a new type of product, service or way of operating. Read more at

  • Innovaatio-HelpDesk(at)
  • Advice service +358 9 183 5998 (Mondays 14–16, Wednesdays 13–14, and Thursdays 9–12)

Bank of Finland and FIN-FSA Registry (contact details for FIN-FSA customers)

Open weekdays 9.00–16.00, except on Maundy Thursday and New year's Eve 9.00–13.30

  • postal address: The Finnish Financial Supervisory Authority, P.O. Box 103, FI-00101 Helsinki, Finland
  • tel. 09 183 5339 (national hotline number with no additional charge), +358 9 183 5339 (international number)
  • fax +358 9 183 5328
  • registry(at)

The reception point for incoming post is situated in the inner yard of Rauhankatu 19. Admission to the inner yard is by the gateway to the alley between Rauhankatu 19 and Rauhankatu 17 (National Archives / Kansallisarkisto). The gate to the alley is opened by contacting the Bank of Finland’s Security Office using the wall mounted intercom beside the gate. At the end of the alley is a glass-walled unit housing the top of the lift shaft. The lift, which is locked/unlocked remotely by the Security Unit, can be called using the intercom mounted beside the lift doors.

Consultation process between the authorities for acquisitions of qualifying holdings in credit institutions

Commission implementing regulation (EU) 2017/461 Article 2 designated contact point for the consultation process between the relevant competent authorities for proposed acquisitions of qualifying holdings in credit institutions is registry(at)

Information request concerning a document

Telephone call charges

All calls to the FIN-FSA are free of additional service charges.

The cost of a mobile call will depend on the type of subscriber connection, while the cost of a landline call will be the rate for a local, trunk or international call.

16 May 2017

Financial Supervisory Authority - Snellmaninkatu 6, P.O. Box 103, 00101 Helsinki - Tel. +358 9 183 51   kirjaamo(at)  |  Disclaimer  |  About the site  
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