Contact information

Switchboard: +358 9 183 51
E-mail: firstname.lastname(at)fiva.fi

Having problems with service providers?

Financial Ombudsman Bureau (FINE)

FINE provides information and advice to banking, insurance and investment service customers and handles disputes, as necessary, on behalf of customers with the insurance company, bank or investment firm concerned. Advice for customers is free of charge.

Fine.fi

Tel. +358 9 6850 120 (Monday to Thursday 10–16)

Consumer helpline for users of banking, investment and insurance services

Tel. +358 9 183 5360 (free of charge in Finland), Tuesdays 9–10, Thursdays 14–15.

 

​See also: Bodies providing assistance

Communications

Media phone service

The media phone service’s number (only for media representatives) is +358 9 183 5030. Our Communications Officers can be contacted on weekdays 9–16, except on Holy Thursday and New Year's Eve 9–13. 

Customer service

Tel. +358 9 183 5250, available weekdays 9–16, except on Holy Thursday and New Year's Eve 9–13.
The Communications customer service helps customers find information from already-published material and gives advice on how to proceed.

Twitter

​FIN-FSA’s Twitter account is Twitter.com/FIN_FSA. We tweet about publications, public appearances and job openings.

Communications Unit's contact information

Ms Miia Armila-Paalasmaa, ad int Head of Communications
tel. +358 9 183 5331, mobile +358 50 387 3869

Ms Raakel Heikkinen, Communications Officer
tel. +358 9 183 5574, mobile +358 50 408 4343

Ms Hanna Niemi, Communications Officer
tel. +358 9 183 5206, mobile +358 50 344 6462

Ms Minna Söderholm, Communications Officer
tel. +358 9 183 5334, mobile +358 40 591 5452

The FIN-FSA group email addresses help you in the following matters:
AIFM funds   ​ ​ ​​Technical issues and matters of interpretation relating to AIFMD reporting, and changes to AIFMD reporting obligationsAIFMDReportingHelpdesk(at)fiva.fi
​Matters of interpretation relating to AIFM ​AIFMquestions(at)fiva.fi
​Notifications of major holdings under chapter 18, section 1 of the AIFM Act
Notifications concerning changes and discontinuation under the AIMF Act
For more detailed instructions, please see:
Notifications under chapter 12, section 1
Notifications under chapter 19, sections, 3, 4 and 1
Notifications under Chapter 20, sections 3 and 2
​AIFM-ilmoitukset(at)fiva.fi
​Foreign cross-border marketing notifications under chapter 19, sections 2 and 5 of the AIFM Act​AIFM-notifications(at)fiva.fi
IDD (Insurance Distribution Directive)​Questions on IDD to the FIN-FSA​IDDquestions(at)fiva.fi
Crowdfunding ​Questions on crowdfunding to the FIN-FSA ​joukkorahoituskysymys(at)fiva.fi
Transaction reporting (AKVA) Regulations and guidelines on transaction reporting
Transaction reporting requirements
Technical implementation of reporting
​kaupparaportointi(at)fiva.fi
​Technical support of transaction reporting  ​trs-support(at)fiva.fi
Short positionsNotifications of short positions and cancellations thereof ​shortselling(at)fiva.fi
Notification of managers’ transactions​Notifications of managers’ transactions are sent to the FIN-FSA via secure email, using a dedicated PDF form or as an XML file ​johdonkaupat(at)fiva.fi
STOR notifications of investment service providers and trading venues STOR notifications under Article 16 of MAR are sent to the FIN-FSA via secure email using a separate form ​STOR(at)fiva.fi
MAR enquiries Information on delayed disclosure must be submitted by encrypted email
Questions and interpretations on the Market Abuse Directive (MAR) not requiring immediate response
​markkinat(at)fiva.fi
 
​PRIIPSQuestions on the key information document provided on packaged retail and insurance-based investment products (PRIIPS)
For more detailed instructions, please see Contacts
PRIIPSquestions(at)fiva.fi​
PSD2​​Questions on Payment Services Directive to the FIN-FSA​psd2(at)fiva.fi
Reporting ​ ​ ​ ​Technical issues and matters of interpretation relating to EBA ITS reporting (XBRL/XML) ​EBAReportinghelpdesk(at)fiva.fi
(previous ITShelpdesk(at)fiva.fi, COREPhelpdesk(at)fiva.fi)
​Technical issues and matters of interpretation relating to FIN-FSA data collections (.csv)​VIRATIhelpdesk(at)fiva.fi
​Technical issues and matters of interpretation relating to AIFMD reporting, and changes to AIFMD reporting obligations ​AIFMDReportingHelpdesk(at)fiva.fi
​Non-electronic Solvency II reporting​S2raportointi(at)finanssivalvonta.fi
Technical issues and matters of interpretation relating to Solvency II reporting​S2Helpdesk(at)fiva.fi
Technical issues relating to the Jakelu Distribution Service​JakeluHelpDesk(at)fiva.fi
​Reporting of the ECB’s fee factor data (COF) and the related communication​EKP_valvontamaksut(at)fiva.fi
Registration as an insurance intermediary​User ID and password for the submission of regular insurance sector reports
User ID and password for basic notifications and notifications of change to company pension fund and employee benefit fund registers
Insurance brokers’ transaction reports and financial statement information  
​tilastot(at)fiva.fi
Communications​Please send us your questions, feedback and development ideas concerning the web service either via email or feedback form​finanssivalvonta(at)fiva.fi

Innovation Help Desk

If you have questions on permits, registration and other authorisation issues concerning innovative financial products and services, email us at Innovaatio-HelpDesk(at)fiva.fi. For enquiries not related to innovative financial products and services, please see the other email addresses provided on this site.

The Innovation Help Desk telephone service, tel. +358 9 183 5998 (Mondays 14.00–16.00, Wednesdays 13.00–14.00 and Thursdays 9.00–12.00) helps you in questions on the Help Desk process for innovative financial services and products: in which form must the advance material be submitted to the FIN-FSA, how does the FIN-FSA provide advice, what are the submission deadlines, etc. For enquiries not related to innovative financial products or services, please see the other email addresses provided on this site.

 For more information, please see Innovation Help Desk

Bank of Finland and FIN-FSA Registry (contact details for FIN-FSA customers)

Open weekdays 9–16, except on Maundy Thursday and New year's Eve 9–13.30.

  • postal address: The Finnish Financial Supervisory Authority, P.O. Box 103, FI-00101 Helsinki, Finland
  • tel. 09 183 5339 (national hotline number with no additional charge), +358 9 183 5339 (international number)
  • fax +358 9 183 5328
  • registry(at)fiva.fi

The reception point for incoming post 

The reception point for incoming post is situated in the inner yard of Rauhankatu 19. Admission to the inner yard is by the gateway to the alley between Rauhankatu 19 and Rauhankatu 17 (National Archives / Kansallisarkisto). The gate to the alley is opened by contacting the Bank of Finland’s Security Office using the wall mounted intercom beside the gate. At the end of the alley is a glass-walled unit housing the top of the lift shaft. The lift, which is locked/unlocked remotely by the Security Unit, can be called using the intercom mounted beside the lift doors.

Consultation process between the authorities for acquisitions of qualifying holdings in credit institutions

Commission implementing regulation (EU) 2017/461 Article 2 designated contact point for the consultation process between the relevant competent authorities for proposed acquisitions of qualifying holdings in credit institutions is registry(at)fiva.fi.

The Finnish Financial Supervisory Authority's office is situated in Helsinki, at Snellmaninkatu 6. 

Open weekdays 9–16.15
(Exceptions: Holy Thursday and New Year's Eve 9–13.30)

Information request concerning a document

Telephone call charges

All calls to the FIN-FSA are free of additional service charges.

The cost of a mobile call will depend on the type of subscriber connection, while the cost of a landline call will be the rate for a local, trunk or international call.

10 November 2017

Financial Supervisory Authority - Snellmaninkatu 6, P.O. Box 103, 00101 Helsinki - Tel. +358 9 183 51   kirjaamo(at)finanssivalvonta.fi  |  Disclaimer  |  About the site  
The Bank of Finland, it-tuki(at)bof.fi, is responsible for the technical functioning of the website.