Contact information

The Finnish Financial Supervisory Authority's office is situated in Helsinki, at Snellmaninkatu 6. 

Open weekdays 9.00–16.15
(Exceptions: Holy Thursday and New Year's Eve 9.00–13.30)

Postal address: The Finnish Financial Supervisory Authority, P.O. Box 103, FI-00101 Helsinki, Finland
Switchboard: +358 10 831 51
E-mail: firstname.lastname(at)fiva.fi

Consumer helpline for users of banking, investment and insurance services

0800-0-5099 (free of charge, within Finland) Tuesdays, 9 to 10 am, and Thursdays, 2 to 3 pm

Communications

The Communications customer service

The Communications customer service 010 195 706 (9 am to 4 pm, national hotline number with no additional charge), +358 ​10 195 706 (international number)

Media phone service

Our communications unit media telephone service will be available, weekdays 9:00–16:00 (Exceptions: Holy Thursday and New Year's Eve 9.00–13.30). The media phone service’s number is +358 50 385 5154. Unfortunately, because of call transfer settings on the media phone service number, it is not possible to receive text (sms) messages.

Twitter

​FIN-FSA’s Twitter account is Twitter.com/FIN_FSA. We tweet about publications, public appearances and job openings.

Communications Unit's contact information

Ms Terhi Lambert-Karjalainen, Head of Communications
tel. +358 10 831 5303, mobile +358 50 351 9574

Ms Miia Armila-Paalasmaa, Communications Officer
tel. +358 10 831 5331, mobile +358 50 387 3869

Ms Raakel Heikkinen, Communications Officer
tel. +358 10 831 5574, mobile +358 50 408 4343

Ms Hanna Niemi, Communications Officer
tel. +358 10 831 5206, mobile +358 50 344 64 62

Ms Minna Söderholm, Communications Officer
tel. +358 10 831 5334, mobile +358 40 591 5452

Innovation Help Desk

Our Innovation Help Desk can advise on permits, registration and other authorisation issues. The FIN-FSA Innovation Help Desk welcomes as customers both start-up companies in the sector and already established enterprises that are planning a new type of product, service or way of operating. Read more at Innovation.fin-fsa.fi.

  • Innovaatio-HelpDesk(at)fiva.fi
  • Advice service +358 10 198 998 (Mondays 14 – 16, Wednesdays 13 – 14, and Thursdays 9 – 12)

Bank of Finland and FIN-FSA Registry (contact details for FIN-FSA customers)

Open weekdays 9.00–16.00, except on Maundy Thursday and New year's Eve 9.00–13.30

  • postal address: The Finnish Financial Supervisory Authority, P.O. Box 103, FI-00101 Helsinki, Finland
  • tel. 010 195 707 (national hotline number with no additional charge), +358 10 195 707 (international number)
  • fax +358 10 831 5328
  • kirjaamo(at)fiva.fi

The reception point for incoming post is situated in the inner yard of Rauhankatu 19. Admission to the inner yard is by the gateway to the alley between Rauhankatu 19 and Rauhankatu 17 (National Archives / Kansallisarkisto). The gate to the alley is opened by contacting the Bank of Finland’s Security Office using the wall mounted intercom beside the gate. At the end of the alley is a glass-walled unit housing the top of the lift shaft. The lift, which is locked/unlocked remotely by the Security Unit, can be called using the intercom mounted beside the lift doors.

Information request concerning a document

Telephone call charges

Domestic calls, using land line

8.35 cents/call + 16.69 cents/min. (incl. 24% VAT)

Calls from mobile phones

8.35 cents/call + 16.69 cents/min. (incl. 24% VAT)

National hotline numbers

  • If you call from a stationary phone, the rate is the standard local network rate (paikallisverkkomaksu, pvm).
  • If you call from a cellular/mobile phone, the rate is the standard mobile rate (matkapuhelinmaksu, mpm).
  • If you call from abroad, the rate depends on the contract between the caller and the telephone operator.
2 March 2017

Financial Supervisory Authority - Snellmaninkatu 6, P.O. Box 103, 00101 Helsinki - Tel. +358 10 831 51   kirjaamo(at)finanssivalvonta.fi  |  Disclaimer  |  About the site  
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